Frequently Asked Questions

Everything you need to know before hitting the waves.

How do you ship surfboards to ensure they don't get damaged?

We use specialized heavy-duty cardboard boxes and multi-layer bubble wrap protection. Every board is inspected and securely packed by our experts to ensure it arrives in perfect condition.

What is the estimated delivery time for international orders?

International shipping typically takes 5-10 business days depending on your location. Please note that custom-made surfboards require additional production time before dispatch.

Can I return a wetsuit if it doesn't fit correctly?

Yes, we accept returns on wetsuits within 30 days of purchase, provided they are unused, have all original tags attached, and are in their original packaging.

Do you offer custom surfboard shaping services?

Absolutely. You can collaborate with our world-class shapers to design a board tailored to your skill level and local wave conditions. Contact our custom desk for a consultation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Klarna in select regions.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.